Athena UI

Support Dashboard

Ticket triage, SLA pressure, customer conversation context, and agent workload.

Unassigned

Triage

First Reply SLA

18m

Healthy

Open Escalations

Watch

CSAT

94.6%

+2.1%

#8241 Payment Failure

Enterprise billing ticket assigned to Avery Stone with finance escalation attached.

SLA Breach In 22m

Rina Park · Customer Lead · 09:14

The customer's card update succeeded, but the workspace is still marked as suspended. They need access restored before a board meeting.

Avery Stone · Support Agent · 09:18

I can see the payment event arrived after the suspension job. I am replaying the entitlement sync and checking the audit entry now.

Rina Park · Customer Lead · 09:25

Finance confirmed the renewal invoice is settled. Please add a customer-facing explanation before closing the ticket.

Table example with customers, links, queues, priorities, and named assignees.

Support desk ticket records
Ticket	Customer	Queue	Assignee	Status
#8241 Payment Failure/support/tickets/8241	Northstar Labs	Billing	Avery StoneSenior agent	P1 Open
#8238 SSO Callback Error/support/tickets/8238	Orbital Health	Identity	Rina ParkIdentity lead	Escalated
#8232 Export Timeout/support/tickets/8232	Civic Cloud	Reports	Marco SilvaProduct support	Investigating
#8219 Invite Not Received/support/tickets/8219	Atlas Works	Users	Aisha KhanSupport agent	Resolved